Refund policy

RETURN & REFUND POLICY

ALL SALES ARE FINAL Due to health, safety, and hygiene reasons, we do not accept returns or exchanges for customer convenience. Because our curated boxes contain sensitive items such as baby hygiene products (diapers, wipes) and perishable goods (snacks), all sales are considered final once shipped.

ORDER CANCELLATIONS You may cancel your order for a full refund if you contact us at japanwithkids.official@gmail.com at least 5 days prior to your provided check-in date. Once your package has been shipped to your hotel (usually 3-4 days before arrival), we can no longer accept cancellations or offer refunds.

 

UNCLAIMED PACKAGES & DELIVERY FAILURES Please pick up your package from the hotel reception during your stay. We cannot issue refunds under the following circumstances:

• If you fail to pick up the package from the hotel.
• If the hotel refuses to accept the delivery because the "Reservation Name" you provided at checkout does not exactly match the name on their booking records.

DAMAGES AND ISSUES Please inspect your box upon receipt at your hotel. If you find that an item is defective, damaged, or if you received the wrong item, please contact us immediately (within 48 hours of check-in) at japanwithkids.official@gmail.com with photos of the issue. We will quickly evaluate the situation and make it right by offering a partial/full refund or arranging a replacement.